FAQ

Answers to the questions we get asked most. Can't find what you need? Email support@mmalto-tools.com.

Shipping

  • Do you ship for free? Yes — every U.S. order ships free. International orders are a flat $9 USD.
  • How long does shipping take? Orders are processed in 1-3 business days, then U.S. delivery typically takes 5-12 business days. Items marked "Shipped From USA" typically arrive in 3-7 business days. International orders take longer — see our Shipping Policy for full details. Delivery times are estimates, not guarantees.
  • Can I track my order? Yes, every order includes tracking, emailed to you as soon as it ships. See Track Your Order.

Returns & Refunds

  • What's your return window? 3 days from delivery, as long as the item is unused and in its original packaging. Full details in our Refund Policy.
  • Who pays return shipping? The customer is responsible for return shipping costs.
  • How do I start a return? Email returns@mmalto-tools.com with your order number and reason for the return.

Orders

  • Can I cancel or change my order? Email orders@mmalto-tools.com within 24 hours of ordering — after that it may already be in processing.
  • I entered the wrong address — help! Email us within 24 hours and we'll try to correct it before the item ships.

Products

  • Will this fit my vehicle or project? For automotive parts, check the make, model, and year range listed in the product title and description — email us the year/make/model/trim before ordering if you're not sure. For general tools and equipment, check the size and spec details listed in the description.
  • Do you offer installation or setup help? Listings include the relevant specs — connector/wiring info for automotive electronics, sizing and power specs for tools. For complex installs (e.g. multimedia head units), we recommend a professional installer.
  • Is there a warranty? We don't offer a store warranty of our own. If an item arrives faulty, damaged, or not as described, email support@mmalto-tools.com with your order number and photos and we'll put it right with a replacement or a refund. Where a manufacturer provides its own warranty, that cover comes from the manufacturer rather than from us.